Member Management System Migration
Frequently Asked Questions
(FAQ)
What is happening? What is this migration?
We are migrating from our old membership management system, MemberLeap, to our new system, GlueUp. This migration is an important step that we are taking to enhance our member services and provide a more modern user experience for all NAMA members. Why do I as a NAMA member need to migrate to the new system?
All of our events will be managed with the new GlueUp system. This means that no one will be able to register for any future NAMA events, including Upcoming Webinars and Annual Foray Appalachia NAMA 2023 without registering their NAMA membership in the new GlueUp system. What do I need to do as a member to get registered in the new GlueUp system?
Tuesday, March 14, you will receive a few emails from the new GlueUp system. We kindly request your cooperation in completing the required steps for updating your NAMA membership so that you will be able to register successfully for upcoming NAMA events, including our Annual Foray, Appalachia NAMA 2023.
Please open the email titled “Update to your North American Mycological Association membership” and click the button that says “Create Your New Member Account.” This step will allow you to complete your NAMA membership profile on the new GlueUp system. Please note that the email may come from “North American Mycological Association [email protected] or [email protected]” The email should look like the following:Please note that while most NAMA members have already paid their dues (thank you!) for this year, for those who have not yet renewed, a 60-day grace period will be provided in the new GlueUp system to complete their renewals. Additionally, please be aware that our old website will be kept for a short while, and all links to log into the old system or sign up for a membership will be replaced with links to GlueUp. In the near future, we will be replacing our website with a more modern user experience. After the migration, we encourage NAMA members to use the new system for all membership and event-related tasks and to avoid logging into the old system.What is PayGage?
PayGage is our payment processor with GlueUp. It is the tool that we will use to receive payments from our members.
What modes of payment are acceptable in PayGage?
PayGage accepts payments via Credit Card, PayPal, and eCheck.
I’m still running into issues, where can I get help?
If you encounter any issues during the migration process, please feel free to contact Membership Manager Luke Smithson at [email protected]
Thank you for your understanding and cooperation during this transition process. We are committed to providing you with the best possible member experience and look forward to continuing to serve you.